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We scored 9.5 out of 10 on delivery. Here is why it matters.

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Blog
Last updated
April 24, 2026

Choosing the right sustainability software is hard. Making it work is harder. Connecting data sources, onboarding teams, navigating complex methodological questions, keeping pace with regulations that shift faster than most implementation plans: that is where programs either gain traction or quietly stall.

We track our delivery CSAT (Customer Satisfaction Score related to services) closely because it tells us whether we’re actually closing that gap for our customers.

Our Delivery Team averaged 9/10 in both 2024 and 2025. Q1 2026 came in at 9.5/10. 87.5% of customers scored the experience 9.0 or above, across sectors as varied as retail, financial services, manufacturing, healthcare, and transport.

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“Turning sustainability data into real business value isn’t straightforward. Data quality is the foundation: without it, you can’t navigate regulatory complexity, let alone drive meaningful decisions. Our job is to remove those barriers for our customers.”

rachel delacour
Rachel Delacour
CEO and Co-founder

The qualitative feedback backs that up. Here is what customers are saying:

“The collaboration, flexibility, and expertise allowed us to configure the tool perfectly to our needs. Our Sweep contact passed along feedback and worked with Product to get new functionality we requested during onboarding live and running before our report was due. There has not been one question or issue she has not been able to resolve.

“A pillar for us. Extremely competent and attentive, constantly working to bring us solutions.”

Customers consistently highlight responsiveness, deep product expertise, and the quality of onboarding and ongoing partnership. That tells us people aren’t just satisfied with the product. They value the way we work alongside them.

Part of why that works is who our Platform and Sustainability Experts are. Many are former in-house sustainability managers or consulting professionals. They have been there before. They understand the pressures, the data challenges, and the regulatory complexity from the inside. When a customer is working through a difficult methodological question or preparing for a disclosure deadline, they are not talking to a generalist. They are talking to someone who speaks the same language, because they have sat in the same seat.

A strong score in a single quarter can be a spike. The same average sustained across two full years, now improving, points to something more structural. That is what we are most proud of.

The companies moving fastest on sustainability aren’t just the ones with the best tools. They are the ones where those tools were implemented well and backed by a team that knows how to keep pace with a fast-moving landscape. That is what we are building.

Sweep can help

Sweep makes sustainability work for your business. Not the other way round. We connect all your sustainability data and turn it into business intelligence to help you unlock performance – from compliance and risk reduction, all the way to cost-savings, and market differentiation.

With Sweep, you can:

  • Lower costs through real-time tracking and insights
  • Strengthen supply chains with end-to-end visibility and engagement
  • Deliver audit-ready sustainability and climate reporting with confidence
  • Make sustainability intelligence available to everyone to optimize the business
See how we can help you on your sustainability journey