We collect only what we need. Here’s what that means in practice:
When you sign up to Sweep, we ask for identifying information such as your name, position, email address, and your company name so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your info to third parties, and we won’t use your name or company in marketing statements without your permission either.
When you create an account to contribute and buy tCO2e, you are redirected to our international financial partner Stripe : it asks for your credit card, billing address and some basic information about your company. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our third part/financial partner and doesn’t ever go through our servers. We store a record of the payment transaction, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due worldwide or VAT in the EU for example, and to print on your invoices.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services. We blind all of these individual identifiers after 30 days. We use third-party web analytics software to help us like Segment, Intercom, Zendesk, Plausible.
We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
When you write Sweep with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties, such as Heroku and Vercel.
To help you squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
When required under applicable law. Sweep SAS is a French company and all data infrastructure is located in Europe (Ireland).
If European law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. In the event a government authority outside Europe approaches Sweep with a request, our default stance is to refuse unless our jurisdiction compels us to comply through procedures outlined in a mutual legal assistance treaty or agreement.
Similarly, if Sweep receives a request to preserve data, we refuse unless compelled by our governing authority. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
At Sweep, we apply the same data rights to all customers, regardless of their location. The most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”). Sweep recognizes all of the rights granted in these regulation, except as limited by applicable law. These rights include:
-Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
-Right to Correction. You have the right to request correction of your personal information.
-Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Sweep services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
-Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, as a EU individual you should go to https://edpb.europa.eu/about-edpb/board/members_en.
-Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.
-Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
-Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
-Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
If you have questions about exercising these rights or need assistance, please contact us at email@example.com.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
When you terminate your account, Sweep must keep track of your contributions and information such as quantity purchased, date of purchase and geography to avoid -among others- problems of double-counting of the tCO2e issued/purchased. Once canceled your account is no longer accessible to anyone but the data points mentioned above remain available in Sweep's databases.
Our products and other web properties are operated in Europe. Because of the latter, please be aware that any information you provide to us will be transferred to and stored in Europe. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
We commit to resolve complaints about your privacy and our collection or use of your personal information. Contact : firstname.lastname@example.org